Orders & DeliveryRachael’s Kitchen Ltd trades from 143 Broadwater Street East, Worthing, West Sussex, BN14 9AP. Rachael’s Kitchen Ltd is registered at 12 Northfields Prospect, Putney Bridge Road, London, SW18 1PE. Company Reg (UK) No: 6872809, VAT Reg No: 970 2590 16. You can contact us by emailing: yum@rachaelskitchen.co.uk or calling: 01903 202210. Orders Orders to be delivered on a specified date in the future will be dispatched the day before the specified date. If the specified date falls on a Saturday, the item will be dispatched on the preceding Thursday. If the specified date falls on a Sunday, the item will be dispatched on following Monday. All items are subject to availability. The date and time of delivery shall not be the essence of the contract and any failure by us to make delivery on any particular date shall not entitle the customer to refuse the delivery or to claim for any expenses, loss of profits or other consequential losses whatsoever. Email confirmation of an order should be taken as an invitation to treat and not receipt for the order. Ownership of the goods will pass to the customer on receipt of payment and dispatch of the goods. We will inform you as soon as possible if the goods you have ordered are not available. Once Rachael’s Kitchen Ltd have dispatched the goods to our third party courier, we cannot be held responsible for any failure on their part to deliver on your chosen date. Please note that orders placed after the cut off time for your specified delivery date will be delivered as quickly as is possible but they will incur a delay. Orders for next working day delivery must be placed by 12pm the day before. Orders for delivery on Tuesday need to be placed by 12pm the preceding Friday. Orders for delivery Tuesday following a bank holiday need to be placed by 12pm the preceding Friday. Please note that deliveries are not possible on bank holidays such orders if placed will be delivered on the closest working day prior to the bank holiday if ordered prior to the last cut off of 12pm the preceding day. Orders placed for a bank holiday after the last cut off of 12pm will be delivered within 2 working days following the bank holiday. Same day delivery may be possible in Brighton and surrounding areas but not guaranteed, for more information please contact yum@rachaelskitchen.co.uk. It is the customer’s responsibility to ensure all delivery address details for the recipient given are correct, Rachael’s Kitchen Ltd cannot accept any responsibility or costs for non delivery to the intended recipient or losses in such circumstances. On the day of delivery of your gift, our third party couriers will attempt to deliver on our behalf between 8am and 6pm. If no one is home to take delivery, the courier will attempt to leave the gift in a safe place or with a neighbour. If in the judgement of the delivery driver there is no obvious safe place to leave the gift, a card will be left with instructions to rearrange delivery. The gift will be returned to the depot. It is the recipients responsibility to make contact by calling the phone number on the card to re-deliver the gift on another day (Monday to Friday or charges may apply). Rachael’s Kitchen Ltd cannot accept responsibility or costs for deliveries where the recipient has not initiated contact with the courier to rearrange delivery; this remains wholly the responsibility of the recipient. Rachael’s Kitchen Ltd strongly recommends that the sender advises the recipient to expect a delivery. Ensuring that the recipient is going to be at the delivery address, on the day of delivery, remains the responsibility of the sender. Rachael’s Kitchen Ltd cannot accept responsibility or costs incurred in such circumstances. Rachael’s Kitchen Ltd cannot accept responsibility or any costs incurred as the result of a delay in delivery by the third party courier due to adverse weather conditions or accident. In such cases a complimentary on-line credit voucher will be offered as a gesture of goodwill. Where damage has occurred due to such delay a replacement will be dispatched to the recipient. Our prices include delivery charges for mainland UK addresses, in certain areas and for deliveries to rural locations an additional charge for delivery may apply. Any additional charges must be approved and paid by the customer prior to shipment. All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Amendments can be made up to the point at which you click on ‘submit’ on the final page of our ordering process. It may be possible to amend a submitted order by contacting yum@rachaelskitchen.co.uk. This is entirely at our discretion. We do our best to ensure that all our products leave Rachael’s Kitchen Ltd in perfect condition. In the unlikely event you are unhappy with our items please contact us via email to yum@rachaelskitchen.co.uk within 24hrs of receiving the item. We will ask you to return them to us in their original packaging via courier so we can investigate the problem and rectify it or if appropriate, provide a refund. Please note compensation will not exceed the original total paid for items. Your statutory rights are unaffected. Returns Policy |
