Frequently Asked Questions

  • How will my order be delivered?

    All our cupcake orders are delivered by a next-day courier service. We cannot guarantee next day delivery in circumstances beyond our control, however these situations are rare.

    Deliveries are made between 8am and 6pm. We recommend you let the recipient know to expect a delivery and to choose a date when they will be at home, or you are welcome to opt for delivery to their place of work.

  • When will I receive my order?

    Deliveries are made from Tuesday to Saturday. If you place your cupcake order before 2pm on Monday to Thursday, they can be sent the same day by overnight courier delivery, and usually arrive the following day. You can select the delivery date at the checkout page.

    If you order after 2pm on Thursday, the earliest we can send your order will be the following Monday for delivery on the Tuesday. (There is also an option at the checkout to select Saturday delivery for an extra charge.)

    We are unable to deliver on Sundays, Bank Holidays or the next working day following a Bank Holiday. Saturday delivery and morning delivery can be arranged at an extra cost at the checkout page.

    We are unable to deliver to Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Isles of Scilly, and some rural Highland locations.

  • What are the delivery charges?

    UK Mainland, one day: £4.95
    UK Mainland, one day by 12pm: £7.95
    UK Mainland, one day by 10:30am: £11.95
    Saturday: an additional £6.50
    Scottish Highlands, one-two days: £14.95
    Northern Ireland, one-two days: £19.95

    When you enter the delivery postcode at the checkout page, delivery charges will automatically be added. If you would like any help or information please call 01903 202210

  • How do I arrange delivery to Northern Ireland, Highlands and Islands?

    As delivery times can vary for locations such as Northern Ireland, Highlands, Islands and rural areas please contact us as yum@rachaelskitchen.co.uk prior to placing an order to discuss any additional charges.

  • Can I send my gift as a surprise?

    Yes you can. But you’ll need to consider what will happen if the person you’re surprising isn’t home at the time of delivery.

    We’re happy to include instructions on our packaging asking the courier driver attempt to leave the parcel with a neighbour or in a safe place, and to post a card saying where the delivery is if the recipient is not home. We’ll also ask for a contact telephone number from you when you order, in case the driver is unsure what to do.

    In the rare situation that no alternative location can be found, the driver will post a card through the door advising that the parcel has been returned to the delivery depot with instructions for re-delivery or collection.

    Please note that we cannot take responsibility for parcels left if the recipient is not home at the time of delivery, or for parcels returned to the depot. Please see our Terms and Conditions for further information.

  • Where will my gift message be?

    We include your hand written or printed gift message on a postcard placed inside the presentation box.

  • How long will my cupcakes stay fresh for?

    Our cupcakes are sent in sealed presentation boxes to ensure they arrive at their freshest. Flavours featuring fresh fruit are best enjoyed on the day of delivery. All other flavours are recommended to be eaten within 4 days of delivery to at their yummiest.

    There is no need to store your cupcakes in the fridge, in fact they are best at room temperature. We do recommend you keep them in an air-tight container. Apart from the fresh fruit flavours, our cupcakes freeze well for up to 6 weeks.

  • What ingredients are used in my cupcakes?

    We want our cupcakes to taste fresh and homemade, we use traditional recipes and well sourced ingredients. All our cupcakes and icings are made on site. We do not add preservatives to our products and try to use natural food colouring where possible.

    If you require any detailed information on ingredients including food colouring and allergens please feel free to get in touch at yum@rachaelskitchen.co.uk.

    Please note that some of our cupcakes contain nuts and there are nuts present in the bakery.

  • Are you able to deliver internationally?

    Yes, please contact us yum@rachaelskitchen.co.uk
    to arrange an international delivery.

  • Returns Policy

    You are entitled to cancel your order within seven working days of receipt of the goods (with the exception of products which have be opened or have date expired while in your possession). We must be advised by email to yum@rachaelskitchen.co.uk prior to you returning any items and you must arrange for your own return of the goods. The goods must be returned in a satisfactory condition. Returned orders will be refunded in full within 7 day. Should you be unsatisfied in any way with your purchase or gift please contact us.

  • I need to ask something else

    If you’d like to ask something else, please get in touch where we’ll be more than happy to help.