Frequently Asked Questions

How will my order be delivered?
All our orders are delivered by courier. This is a next-day courier service however we cannot guarantee next day delivery in circumstances beyond our control but these situations are rare. Deliveries are made between 8am and 6pm. We recommend you let the recipient know to expect a delivery and to choose a date when they will be at home or you are welcome to opt for delivery to their place of work.

I want to send my gift as a surprise.
What if the recipient is not home at the time of delivery? We include instructions on our packaging requesting the courier driver attempt to leave the parcel with a neighbour or in a safe place and to post a card through the door notifying of it's whereabouts if the recipient is not home. We also request a contact telephone number from you at the time of ordering in case the driver in unsure what to do. In the rare situation that no alternative location can be found the driver will post a card through the door advising that the parcel has been returned to the delivery depot with instructions for re-delivery or collection. Please note that we cannot take responsibility for parcels left if the recipient is not home at the time of delivery or for parcels returned to the depot. Please see our Terms and Conditions for further information.

When will I receive my order?
Deliveries are made from Tuesday to Friday. Orders placed before 12pm Monday to Thursday are sent the same day by overnight courier delivery and usually arrive the following day. Orders placed after 12pm on Thursdays are sent the following Monday for delivery on the Tuesday. We are unable to deliver on Sundays, Bank Holidays or the next working day following a Bank Holiday. Saturday delivery and AM delivery can be arranged at an extra cost.

Where will my gift message be?
We include your hand written gift message on a postcard placed inside the presentation box.

How long will my cupcakes stay fresh for?
Our cupcakes are sent in sealed presentation boxes to ensure they arrive at their freshest. Flavours featuring fresh fruit are best enjoyed on the day of delivery. There is no need to store your cupcakes in the fridge but during the summer months this will keep them fresh for longer but we recommend you keep them in an air-tight container. Apart from the fresh fruit flavours our cupcakes freeze well for up to 6 weeks.

What ingredients are used in my cupcakes?
We want our cupcakes to taste fresh and homemade, we use traditional recipes and well sourced ingredients. All our cupcakes and icings are made on-site. We do not add preservatives to our products and try to use natural food colouring where possible. If you require any detailed information on ingredients including food colouring and allergens please feel free to get in touch at yum@rachaelskitchen.co.uk. Please note that some of our cupcakes contain nuts and there are nuts present in the bakery.

How do I arrange delivery to Northern Ireland, Highlands, Islands, rural locations, a Saturday or AM delivery?
Delivery on a Saturday or on another day pre 12pm can be arranged at the checkout. As delivery times can vary for locations such as Northern Ireland, Highlands, Islands and rural areas please contact us as yum@rachaelskitchen.co.uk prior to placing an order to discuss any additional charges.

Are you able to deliver internationally?
We regret that due to longer delivery times we are unable to ship orders internationally at present.

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